Sparepartz - Returns
Return Policy
An RA number (Return Authorization number) MUST be
obtained before returning any item. To
obtain your RA number please email
info@sparepartz.com.au
with the following details:
Full name
Delivery address
Contact number
Item you are wishing to return and why
14-Day
Return Policy (Domestic & International Orders)
Sparepartz offers the hottest brands and the
highest quality goods. If you have not received the correct item or the item is
defective, return the item in its original condition including all original
tags clean, unworn within 14 days for a full refund. All shipping cost’s on returns or exchanges
are the responsibility of the customer. In the event of a faulty item, the
return shipping cost will be refunded to you once goods have been received in
good order.
Returns or exchanges that were not shipped in error
or a warranty claim are subject to a restocking fee of 15% so please choose carefully. If you have any
questions or concerns regarding your order or our return policy, send us an
email at
info@sparepartz.com.au. You
will be responsible for the item or items until they reach us. For your own
protection, we suggest you use a secure delivery method, which requires a signature
upon delivery. Products must be returned
in their original condition including tags & packaging. If goods are not
returned in the condition in which you received them we reserve the right to
refuse such returns.
How To
Return An Item In 3 Easy StepsAre
you eligible to return your item? Any
item returned without original tags, original packaging, has been worn, damaged
or tarnished will not be accepted by Sparepartz. If the item is eligible, please follow the
following 3 simple steps.
Step 1:
Obtain a Return Authorization (RA) number. You may obtain this "RA"
number from our customer service representatives via email at
info@sparepartz.com.au. (You must obtain an "RA" number
before shipping your item, any returned goods without an RA number may not be
accepted and any refund or exchange may be forgone.)
Step 2:
Package your goods. Be sure to package your goods properly. Any good returned
that is not in its original condition will not be accepted. Please write your
name, your order number and the "RA" number on the outside of your
package. This will ensure correct and quick processing time. Please note: It is
the customer's responsibility to make sure the package is posted correctly.
Sparepartz is not responsible for any goods that are lost, damaged or stolen
while in transit back to us. We
recommend sending goods via a carrier that requires a signature upon delivery.
Step 3:
Ship your item(s) to us. You must pay for the shipping cost to return the item(s).
If the item is being returned due to our error, you will be refunded for the
original shipping charges incurred once we have received the returned goods and
the item is inspected and approved for resale.
Send your returns to:
Sparepartz
C/O Partysquad
PO Box 3084
Nunawading, Victoria
3131
Australia
Exchanges
Sparepartz
strives to offer you only the best brands and products, we may not always carry
large quantities or all size’s in all models. Therefore, we do not exchange
items. Simply return the item and place a new order. Exchanges are subject to the above return policy so please choose carefully. Sparepartz
does not offer exchanges on any SALE item
Warranty Claims
In
the event a item appears to be faulty please return item as per above policy
and steps. All warranty claims will be
assessed by the manufacturer and/or manufacturers representative and will be
repaired, replaced or credited at their discretion. You will be responsible
for the item or items until they reach us. For your own protection, we suggest
you use a secure delivery method, which requires a signature upon
delivery. Products must be returned with
original proof of purchase or a warranty claim cannot be processed. Sparepartz always try’s to have as quick a
turn around as possible however please allow at least 7 to 10 days for a
warranty claim to be processed.